iLending is hiring an experienced Loan Operations Manager. We are looking for full-time, career-oriented individuals who want to join a fun and energetic company.

At iLending, we believe that success starts with a strong foundation of values. Our team is built on dependability, empowering one another to achieve greatness, and fostering transparency in everything we do. We're passionate about creating a people-focused culture where everyone feels valued, supported, and inspired to contribute their best.

LOCATION: The position is on-site in the Englewood Office. To be considered for this position, you must be local to the Denver Area, or moving to the Denver Area. Relocation assistance is not provided.

***iLending is unable to provide VISA or OPT sponsorship, now or in the future***

GENERAL SUMMARY:

The Loan Processing Manager is responsible for the training, development and overall management of the Loan Processing team. The ideal candidate for this role is highly detail oriented and has experience in document preparation, loan processing, imaging, post-closing review, and customer service. This individual will require excellent oral and written communication skills, along with strong interpersonal skills, as they will be leading, training, and supervising a team of approximately 10-20 associates.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Responsible for building and retaining a high-performing loan processing team of approximately 10-20 associates.
• Guide, coach, and motivate associates while effectively managing the overall flow of the pipeline and ensuring compliance with policy and procedures.
• Monitor overall operational systems, procedures, turnaround times, and quality to make daily operations more efficient.
• Coordinate the interface between lenders, loan operations group, and other departments to resolve problems and address exceptions.
• Support lenders with new loan originations by providing a strong operations platform.
• Reinforce the timely and accurate filing of original and electronic loan documentation.
• Establish expertise in loan documentation system, loan on-boarding, exception tracking, and other loan operation functions.
• Maintain and oversee accurate and effective quality control systems.
• Communicate with Management Team to ensure that production goals are realized, and continued focus is given to the proficiency of the team and the ability to manage the workflow of daily loan operations in accordance with established policies and procedures.
• Performing other duties as needed.

EDUCATION and/or WORK EXPERIENCE REQUIREMENTS:

• Must have at least 5 years of loan processing experience.
• Excellent communication, customer service and problem-solving skills, including the ability to maintain composure under stress
• Must be detail oriented and able to multi-task in a fast-paced environment
• Microsoft Skills (Excel, Word, PowerPoint, Office 365)
• High School Diploma or GED required
• Highly professional and dependable
• Knowledge of commonly used automotive dealership practices, concepts and procedure a must!

Experience with the following a plus:

• Call center and finance

PHYSCIAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities perform the essential functions.

• Requires the ability to operate a personal computer, office suites, multi-line phone, calculator and other basic office equipment.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the Team Member is frequently required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.
• The Team Member is occasionally required to stand and walk and walk upstairs.
• The Team Member is occasionally required to stand for long periods of time, stoop, kneel, or crouch.
• The Team Member must be able to occasionally lift and or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The Work environmental characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate to loud at times and with obscene language from time to time
• The physical exertion is moderate between work and our fun activities
• Work is performed in an office setting, casual dress code
• There are frequent team member and customer contacts and interactions

SALARY & BENEFITS:

• Salary range: $55,000 - $65,000
• For Regular Full-Time Salaried and Hourly positions, Includes Medical, Dental, Vision, PTO, 401(k) match.

What we Offer: Our philosophy is that a happy and healthy workplace is a productive workplace. We offer a competitive benefits package including wellness programs, financial wellness programs, Medical, Dental, 401K with matching, generous PTO plan, company paid life insurance, tuition reimbursement and many more perks!

Founded in 2006, iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions, banks, and other financial institutions nationwide, the company offers competitive interest rates on auto loans and creative financing solutions to thousands of consumers each year.

iLending reserves the right to revise or change job duties and responsibilities as the need arises. All job descriptions are to reflect performing other duties as assigned when the situation calls for it. This position description does not circumvent the ‘At-Will” relationship or constitute a written or implied contract of employment.