iLending is hiring an experienced Titles Specialist. We are looking for a full time, career-oriented individual who want to join a fun and energetic company.

At iLending, we believe that success starts with a strong foundation of values. Our team is built on dependability, empowering one another to achieve greatness, and fostering transparency in everything we do. We're passionate about creating a people-focused culture where everyone feels valued, supported, and inspired to contribute their best.

LOCATION: The position is on-site in the Englewood Office.

GENERAL SUMMARY:
This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying iLending policies.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Maintains a 3% or below ratio on DMV rejections.
• Ability to identify problem areas and make independent decisions to resolve title processing delays and rejections.
• Open and accurately record incoming titles daily according to established procedures.
• Accurately process incoming FedEx daily according to established procedures.
• Complete, in accordance with queue turn times, SOR Requests, Pushes, Doc-Ins, and QAD reviews.
• Ability to contact previous lenders, customers, and DMVs to obtain documents needed to perfect the titling process.
• Ability to communicate, written and verbal, with supporting departments, DMV’s, customers, and lenders.
• Demonstrates the ability to dissect problems into smaller and more manageable pieces, while working under minimal supervision, to deliver positive outcomes in perfecting titles.
• Maintains a professional and calm manner with all professional and business interactions.
• Maintains a high level of confidentiality.
• Contributes to and encourages others to demonstrate and live the iLending core values; transparent, people focused, empowering, knowledgeable, and dependable.
• Perform other related duties as assigned to assure optimum service levels.
• Ability to train new title agents.
• Contributes to effective operations by providing support where and when needed.
• Perform other related duties as assigned to assure optimum service levels.
• Provide notary services for the team. If not a notary, complete the course to become one.
• Assist and work “Hot Titles” assigned by leadership.
• Communicate directly with lenders to resolve title completion delays and updates.

EDUCATION and/or WORK EXPERIENCE REQUIREMENTS:

• Two (2) or more years Titles experience required.
• High School Diploma or GED | Some college preferred.
• A minimum of one- year office experience, or an appropriate combination of experience and education.
• Proficient in Microsoft Office Products (Word, Excel, and Outlook).
• Ability to operate other office equipment, such as fax/copy machine, calculator etc.
• Ability to use multi-screen systems and maneuver through several programs simultaneously.
• Excellent organization and multi-task ability
• Conflict resolution and problem-solving skills

PHYSCIAL REQUIREMENTS:

Work is performed in a business office environment. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to operate a personal computer, office suites, multi-line phone, calculator, and other basic office equipment.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the Team Member is frequently required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.
• The Team Member is occasionally required to stand and walk and walk up or down stairs.
• The Team Member must be able to occasionally lift and or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The Work environmental characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate to loud at times.
• Physical exertion is moderate between work and our fun time activities.
• Work is performed in an office setting because we are professional at iLending.
• There are frequent Team Member/customer contacts and interruptions from the person or the telephone during work hours.

Hiring Salary Range:

• $22.00 to $24.00 / hour with bonus potential
• Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity
• For Regular Full-Time Salaried and Hourly positions, Includes Medical, Dental, Vision, PTO, 401(k) match.

iLending reserves the right to revise or change job duties and responsibilities as the need arises. All job descriptions are to reflect performing other duties as assigned when the situation calls for it. This position description does not circumvent the ‘At-Will” relationship or constitute a written or implied contract of employment.