At iLending, we believe that success starts with a strong foundation of values. Our team is built on dependability, empowering one another to achieve greatness, and fostering transparency in everything we do. We're passionate about creating a people-focused culture where everyone feels valued, supported, and inspired to contribute their best.

We have a new opportunity for Loan Closing Assistant (Long Pen Technician) to join us. If you are passionate about providing the best customer experience, excited to develop and nurture a new department and bilingual in Spanish then we would like to hear from you!

***This position will be on-site in our Englewood, Colorado Office. This position cannot be performed remotely in any capacity.***

The Loan Closing Assistant’s (Long Pen Technician) main responsibility is assisting clients in the signing of title documents through the process of a robotic signature.

Duties/Responsibilities:

• Signing title documents with the LongPen System, Blue Notary, and DocuSign RON.
• Consult and educate the client on the process of signing title documents.
• Provide an exceptional customer service experience to external and internal customers.
• Communicating issues and resolutions to the Loan Processing Manager.
• Provide backup to the administrative team as needed.
• Perform other duties as assigned.

Education and/or Work Experience Requirements:

• High School Diploma or GED
• 1-year experience in customer service or heavy phone calls
• Bilingual - Spanish required
• Proficient in Microsoft Office Products (Word, Excel, and Outlook)
• Ability to operate other office equipment, such as, fax/copy machine, calculator etc.
• Ability to use multi-screen systems and maneuver through several programs simultaneously
• Excellent organization and multi-task ability
• Conflict resolution and problem-solving skills
• Experience in sales or call-center environment preferred

Salary Range& Benefits:

• $20.00 - 21.00 per hour. Total compensation: average bonus potential up to $250 per month after 60 days of employment.
• Full-time positions are benefits-eligible the first month after 30 days of employment, which includes:
  • Medical, Dental, Vision, PTO, 401(k) match, Health Savings Account(HSA), Dependent Care Flexible Spending Account, Flex Spending Account (FSA) Employer Paid Life and AD&D Insurance, Supplemental Life and AD&D Insurance, Employer Paid Short-Term and Long-Term Disability, Paid Parental Leave, Wellness Program, Tuition Reimbursement Program, Spot Pet Insurance and a Legal Plan

WORK ENVIRONMENT:

The Work environmental characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate to loud at times
• The physical exertion is moderate between work and our fun activities
• Work is performed in an office setting, casual dress code
• There are frequent team member and customer contacts and interactions

iLending reserves the right to revise or change job duties and responsibilities as the need arises. All job descriptions are to reflect performing other duties as assigned when the situation calls for it. This position description does not circumvent the ‘At-Will” relationship or constitute a written or implied contract of employment.